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Past President 2012/13


Service Delivery

Service Delivery

  • Also known as – DIALOGUE
  • This talk is aimed at Government and other organisations that need to deliver Services to their Customers
  • It highlights the principal of customer needs analysis and then
  • It examines 8 Core principles required to deliver effective services as a team.(especially in the Government and quasi-government industry)
  • This is a 1 to 1,5  Hour talk